We are customer-focused for you
We always aim to provide you with personal attention so you can get optimal health from your medications.
Our prescription services
Our medication dispensing services are always supervised by a fully registered pharmacist.
Our prescription services include:
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Repeat prescriptions
- If you are entitled to a repeat on your prescription, we will only dispense this on your request, provided this is before the final date on the label of the first instalment.
- Telephone us to let us know you need your repeat, and we can have it ready when you arrive.
- We also have a repeat prescription reminder service. Just talk to us about what you would like.
Prescription charges
- We charge you only the standard prescription charges (called 'co-payments') as set down by the appropriate health agencies. These are displayed at the pharmacy. However, if these change, you will be charged accordingly.
- If your medicine is not fully subsidised, a premium will apply in addition to the standard prescription charge.
We will usually advise you if there is a fully subsidised medicine that can be substituted, then consult with you and your prescriber. - We give you a receipt, detailing the cost of each prescription item. This includes the amount you paid plus the cost paid by the government.
If you do not understand how these were calculated, please ask.
Prescription Subsidy Card
After paying the prescription charges for 20 subsidised items, at any pharmacy, between 1 February to 31 January each year, we will issue your family with a Prescription Subsidy Card. This entitles you to lower prescription charges for eligible members of your family for the rest of the year.
In a GP Group?
If you are enrolled with a GP group within a PHO you may be entitled to lower prescription charges.
We will clarify this with you or the GP practice to ensure you receive any entitled benefits.
We will clarify this with you or the GP practice to ensure you receive any entitled benefits.
Please return unused medications.
Don't throw away unused medications, bring them in and we'll dispose of them safely. FREE.