Your rights as a consumer
We are committed to "your rights when receiving health or disability services". The Code of Health and Disability Services Consumers’ Rights provides the following ten rights:
If you are unhappy with any aspect of our service, please contact the pharmacy. We have a formal internal procedure to address your concerns, which we will always attempt to resolve in a mutually satisfactory manner. If you wish you can email us here.
Learn more about the Code and your rights here.
To learn more about making a complaint then contact the Health & Disability Commissioner or the Waitemata District Health Board (tel. (09) 486-8900).
- The right to be treated with respect.
- The right to freedom from discrimination, coercion, harassment, and exploitation.
- The right to dignity and independence.
- The right to services of an appropriate standard.
- The right to effective communication.
- The right to be fully informed.
- The right to make an informed choice and give informed consent.
- The right to support.
- Rights in respect of teaching or research.
- The right to complain.
If you are unhappy with any aspect of our service, please contact the pharmacy. We have a formal internal procedure to address your concerns, which we will always attempt to resolve in a mutually satisfactory manner. If you wish you can email us here.
Learn more about the Code and your rights here.
To learn more about making a complaint then contact the Health & Disability Commissioner or the Waitemata District Health Board (tel. (09) 486-8900).