Your rights as a consumer

We are committed to "your rights when receiving health or disability services". The Code of Health and Disability Services Consumers’ Rights provides the following ten rights:

1. The right to be treated with respect.
   
2. The right to freedom from discrimination, coercion, harassment, and exploitation.
   
3. The right to dignity and independence.
   
4. The right to services of an appropriate standard.
   
5. The right to effective communication.
6. The right to be fully informed.
7. The right to make an informed choice and give informed consent.
8. The right to support.
9. Rights in respect of teaching or research.
10. The right to complain.

If you are unhappy with any aspect of our service, please contact the pharmacy. We have a formal internal procedure to address your concerns, which we will always attempt to resolve in a mutually satisfactory manner. If you wish you can email us here.
Learn more about the Code and your rights here.
To learn more about making a complaint then contact the Health & Disability Commissioner or the Waitemata District Health Board (tel. (09) 486-8900).