We are customer-focused for you

We always aim to provide you with personal attention so you can get optimal health from your medications.

Our prescription services

Our medication dispensing services are always supervised by a fully registered pharmacist.

Our prescription services include:

• Dispensing prescription medicines.
  Just bring in your written prescription provided by your doctor, dentist, midwife or other prescribers.
  Your medical professional may also fax it to us.
  If we cannot supply all the medicines needed, we will talk with you to discuss your options.
• Dispensing methadone on prescription. Your privacy is assured.
• Giving you professional advice about the medicines you have been prescribed.
  Just ask if you would like to discuss your medicines with our pharmacists.
• Unit dose dispensing. On request. More here.
• Giving you a comprehensive Medicines Check. More here.
• Providing pharmacy-only medications.
  For example, those for eye infections, cough medications, Panadene, etc. These are un-funded and conditions may apply.

Repeat prescriptions

• If you are entitled to a repeat on your prescription, we will only dispense this on your request, provided this is before the final date on the label of the first instalment.
  
• Telephone us to let us know you need your repeat, and we can have it ready when you arrive.
  
• We also have a repeat prescription reminder service. Just talk to us about what you would like.
  

Prescription charges

• We charge you only the standard prescription charges (called 'co-payments') as set down by the appropriate health agencies. These are displayed at the pharmacy. However, if these change, you will be charged accordingly.
• If your medicine is not fully subsidised, a premium will apply in addition to the standard prescription charge.
  We will usually advise you if there is a fully subsidised medicine that can be substituted, then consult with you and your prescriber.
  
• We give you a receipt, detailing the cost of each prescription item. This includes the amount you paid plus the cost paid by the government.
  If you do not understand how these were calculated, please ask.

Prescription Subsidy Card

After paying the prescription charges for 20 subsidised items, at any pharmacy, between 1 February to 31 January each year, we will issue your family with a Prescription Subsidy Card. This entitles you to lower prescription charges for eligible members of your family for the rest of the year.

In a GP Group?

If you are enrolled with a GP group within a PHO you may be entitled to lower prescription charges.
We will clarify this with you or the GP practice to ensure you receive any entitled benefits.

Please return unused medications.
Don't throw away unused medications, bring them in and we'll dispose of them safely. FREE.